Jon Smith knows customer experience. He began his CX career as a technical support analyst and was quickly promoted into a leadership role. Since then, he’s run support organizations for Home Depot and MailChimp and now heads up Customer Experience at Calendly. Hear his approach to strategy and operations and what he thinks is next for CX in 2021.

This will be an immersive open conversation with live Q&A. If you can’t join us on February 18th, you can still watch the on-demand recording afterward by registering.

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